Redundancies as a factor in positive evaluations by call center customers.

Kiyoko Yoshimura Yasunobu Kino Kazuhiko Tsuda

Published in: KES (2021)

Keyphrases

call center
service level
arrival rate
service systems
service quality
asymptotically optimal
customer relationship management
heavy traffic
customer service
service times
queueing model
operational decisions
databases
customer support
cooperative
fluid model
queueing systems
queue length