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Access - automated call center through speech understanding system.
Ute Ehrlich
Gerhard Hanrieder
Ludwig Hitzenberger
Paul Heisterkamp
Klaus Mecklenburg
Peter Regel-Brietzmann
Published in:
EUROSPEECH (1997)
Keyphrases
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call center
asymptotically optimal
service level
service quality
arrival rate
access control
heavy traffic
fluid model
service systems
data mining
learning algorithm
dynamic programming
graphical models
sufficient conditions
lead time
customer service