Text Mining for Customer Enquiries in Telecommunication Services.

Motoi Iwashita Shinsuke Shimogawa Ken Nishimatsu

Published in: KES (2) (2009)

Keyphrases

rough sets
telecommunication services
churn prediction
text mining
rule induction
data mining
data analysis
text classification
credit risk
knowledge discovery
natural language processing
information extraction
random forest
machine learning
textual data
email
real world
artificial intelligence