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Impact of product attributes on customer satisfaction: An analysis of online reviews for washing machines.

Yuren WangXin LuYuejin Tan
Published in: Electron. Commer. Res. Appl. (2018)
Keyphrases
  • customer satisfaction
  • service quality
  • product design
  • data analysis
  • association rules
  • life cycle
  • positive and negative
  • online shopping