E-government System Using an Integrated Call Center System and WWW.
Yoshitoshi MurataYoshihisa SatoTsuyoshi TakayamaNobuyoshi SatoPublished in: Web Intelligence/IAT Workshops (2008)
Keyphrases
- e government
- call center
- electronic government
- public sector
- service level
- website
- arrival rate
- operational decisions
- public administration
- digital government
- developing countries
- government agencies
- service quality
- knowledge management
- service delivery
- government services
- customer service
- government organizations
- queue length
- inter organizational
- agent technology
- response time
- information technology
- databases
- information sharing
- public services
- web pages