Análise do uso de recuperação da informação em documentos de atendimento - Estudo de caso em bases de soluções de informática. [Analysis of Information Retrieval in Call Center Documents - Case Study in Computer Solutions Bases].
Leandro Santos GasparFlávia Cristina BernardiniLeila WeitzelPublished in: SBSI (2016)
Keyphrases
- information retrieval
- case study
- document collections
- expectation maximization
- information retrieval systems
- probabilistic model
- call center
- independent component analysis
- document retrieval
- real time
- vector space model
- retrieval systems
- database
- distributed systems
- language model
- dynamic programming
- relevant documents
- text documents
- information technology
- cooperative
- document clustering
- information systems