Psychographic Matching between a Call Center Agent and a Customer.
Akihiro KobayashiYuichi IshikawaRoberto Sebastian LegaspiPublished in: UMAP (2021)
Keyphrases
- call center
- agent technology
- service level
- customer service
- multi agent
- multi agent systems
- asymptotically optimal
- matching algorithm
- service quality
- decision making
- arrival rate
- intelligent agents
- electronic commerce
- customer relationship management
- queueing model
- heavy traffic
- multiagent systems
- mobile agents
- service times
- databases
- service rates
- service systems
- supply chain
- information technology
- database systems
- artificial intelligence