Importance of organizational structure for TQM success and customer satisfaction.
Jorge Luis García-AlcarazFrancisco Javier Flor MontalvoCuauhtémoc Sánchez-RamírezLiliana Avelar SosaJosé Antonio Marmolejo-SaucedoGiner Alor-HernándezPublished in: Wirel. Networks (2021)
Keyphrases
- customer satisfaction
- organizational structure
- user satisfaction
- customer retention
- information quality
- service quality
- customer support
- project success
- online shopping
- customer service
- marketing strategies
- core competence
- social networks
- organizational learning
- information flows
- systems development
- business environment
- development process
- customer reviews
- product design
- business processes
- customer data
- information systems