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Pen-and-paper Rituals in Service Interaction: Combining High-touch and High-tech in Financial Advisory Encounters.
Mateusz Dolata
Doris Agotai
Simon Schubiger
Gerhard Schwabe
Published in:
Proc. ACM Hum. Comput. Interact. (2019)
Keyphrases
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high tech
customer support
input device
decision making
service providers
wide range
management system
end users
smart spaces
real time
user interaction
digital libraries
wireless networks
high precision
stock market
service composition
service quality
loosely coupled
web services