Analysing e-government service quality in Greece.
Xenia PapadomichelakiGregoris MentzasPublished in: Electron. Gov. an Int. J. (2011)
Keyphrases
- service quality
- e government
- customer satisfaction
- electronic government
- public sector
- user satisfaction
- service providers
- digital government
- government services
- cultural heritage
- developing countries
- competitive advantage
- electronic commerce
- quality of service
- online shopping
- information systems
- public administration
- government agencies
- knowledge management
- service delivery
- information quality
- job satisfaction
- government organizations
- inter organizational
- call center
- information sharing
- data management
- software engineering