Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches.
Juan de OñaRocio de OñaPublished in: Transp. Sci. (2015)
Keyphrases
- service quality
- quality of service
- public transport
- customer satisfaction
- qos requirements
- transport network
- online shopping
- response time
- service providers
- electronic commerce
- information systems
- ad hoc networks
- resource management
- ip networks
- real time
- qos routing
- admission control
- web services
- user satisfaction
- multimedia services
- network resources
- bandwidth utilization
- databases
- bandwidth allocation
- optimization problems