Special section on the role of information technology in service delivery.
Jaeki SongJeff BakerFred D. DavisPublished in: Inf. Syst. Frontiers (2015)
Keyphrases
- special section
- service delivery
- information technology
- government agencies
- e government
- end to end
- special issue
- life cycle
- web services
- service provision
- service management
- public services
- information systems
- change management
- public sector
- government services
- award winning
- artificial intelligence
- online services
- researchers and practitioners