Digital or human touchpoints? Insights from consumer-facing in-store services.
Virginia VannucciEleonora PantanoPublished in: Inf. Technol. People (2020)
Keyphrases
- information goods
- service providers
- web services
- human subjects
- mobile services
- context aware
- purchase behavior
- digital television
- location aware
- information services
- service oriented architecture
- human users
- service discovery
- human interaction
- digital objects
- digital media
- human activities
- digital collections
- electronic commerce
- end users
- neural network