IT Service Desk Process Improvement - A Narrative Style Case Study.
Atul AroraWasana BandaraPublished in: PACIS (2006)
Keyphrases
- process improvement
- case study
- business process
- software process
- knowledge management
- software development
- business processes
- service oriented architecture
- root cause
- web services
- software process improvement
- software engineering
- real world
- service oriented
- product development
- service providers
- e government
- cost estimation
- process model
- business process management
- quality assurance
- software projects
- development process
- design process
- open source
- artificial intelligence