Exploring Perceived Value Creation of MOOCs Service Systems - A Preliminary Investigation.

Tonny Meng-Lun Kuo Jyun-Cheng Wang

Published in: ICITL (2018)

Keyphrases

preliminary investigation
service systems
web technologies
service level
service oriented
enterprise systems
queueing model
information systems
user satisfaction
decision making
online learning
arrival rate
call center
service selection