A Two-Stage Nonlinear User Satisfaction Decision Model Based on Online Review Mining: Considering Non-Compensatory and Compensatory Stages.
Shugang LiBoyi ZhuYuqi ZhangFang LiuZhaoxu YuPublished in: J. Theor. Appl. Electron. Commer. Res. (2024)
Keyphrases
- user satisfaction
- information systems
- service quality
- customer satisfaction
- perceived quality
- knowledge discovery
- information quality
- sequential patterns
- user perceptions
- online reviews
- structural equation modeling
- perceived usefulness
- sequential pattern mining
- pattern mining
- frequent patterns
- decision makers
- product reviews
- software architecture
- itemsets
- search engine
- databases