Mining Business Contracts for Service Exceptions.
Xibin GaoMunindar P. SinghPankaj MehraPublished in: IEEE Trans. Serv. Comput. (2012)
Keyphrases
- telecommunications industry
- data mining
- service delivery
- service management
- business processes
- web services
- customer service
- mining algorithm
- management system
- mission critical
- service providers
- domain driven
- business intelligence
- service provision
- mobile services
- data analytics
- service discovery
- social network analysis and mining
- business models
- web mining
- text mining
- business transactions
- virtual organization
- itemsets
- enterprise systems
- online services
- knowledge discovery
- service oriented
- pattern mining
- business process
- data mining technology
- knowledge management
- online stores
- unstructured information
- service composition
- business rules
- competitive advantage
- sequential patterns
- association rule mining
- end users
- information systems