Delay announcements for call centers with hyperexponential patience modeling.

Miao Yu Jun Gong Jiafu Tang Fanwen Kong

Published in: Ind. Manag. Data Syst. (2017)

Keyphrases

call center
service level
asymptotically optimal
arrival rate
fluid model
service quality
queue length
customer service
arrival process
heavy traffic
service times
service systems
neural network
stochastic model
steady state
artificial intelligence
machine learning
databases