Conversational Document Prediction to Assist Customer Care Agents.
Jatin GanhotraHaggai RoitmanDoron CohenNathaniel MillsR. Chulaka GunasekaraYosi MassSachindra JoshiLuis A. LastrasDavid KonopnickiPublished in: EMNLP (1) (2020)
Keyphrases
- multi agent systems
- multi agent
- multiagent systems
- prediction accuracy
- churn prediction
- cooperative
- intelligent agents
- conversational agents
- autonomous agents
- agent architecture
- multiple agents
- prediction model
- web documents
- prediction algorithm
- long term
- document collections
- mobile agents
- multi modal
- information retrieval systems
- document images
- multi party
- prediction error
- artificial agents
- document classification
- software agents
- information retrieval
- keywords
- dynamic environments
- interacting agents
- digital libraries
- health care
- game theoretic
- electronic commerce
- decision making
- learning agents
- agent systems
- customer satisfaction
- structured documents
- customer service
- semantic information
- marketing strategies
- coalition formation
- vector space model
- resource allocation
- incomplete information
- document clustering