Towards industrial service business: Challenges in designing ICT support for the networks of companies.
Sauli HiippavuoriMarkus HänninenSamuli PekkolaKari LuostarinenPublished in: ICEIS (1) (2007)
Keyphrases
- service management
- information and communications technologies
- knowledge management
- telecommunications industry
- software as a service
- mission critical
- south africa
- executive information systems
- service provision
- information and communication technologies
- data mining
- global economy
- academic community
- end users
- information systems
- decision making
- small and medium sized enterprises
- competitive advantage
- business environment
- service oriented
- customer loyalty
- network resources
- business processes
- business models
- customer support
- information and communications technology
- web services
- small businesses
- service delivery
- marketing campaigns
- strategic decisions
- manufacturing companies
- online services
- service providers
- business intelligence
- customer satisfaction
- business applications
- service quality
- financial information
- online marketing
- support systems
- manufacturing enterprises
- case study
- information technology
- virtual enterprise
- enterprise systems
- high tech