A Simulation Model for Determining Variable Worker Requirements in a Service Operation with Time-Dependent Customer Demand.
S. K. KwanM. M. DavisAllen G. GreenwoodPublished in: Queueing Syst. Theory Appl. (1988)
Keyphrases
- simulation model
- customer demand
- simulation models
- agent based simulation
- inventory management
- inventory control
- discrete event
- service providers
- mathematical model
- customer service
- simulation tool
- simulation environment
- state dependent
- supply chain
- web services
- service quality
- lead time
- customer satisfaction
- non stationary
- single server
- travel time