A Framework for Measuring Business Processes Based on GQM.
Lerina AversanoThierry BodhuinGerardo CanforaMaria TortorellaPublished in: HICSS (2004)
Keyphrases
- business processes
- business process
- process model
- business applications
- competitive advantage
- reference models
- web services
- business environment
- business process management
- workflow management
- workflow management systems
- business rules
- enterprise wide
- business decisions
- model driven development
- business process models
- process execution