Service quality, outsourcing and upward channel decentralization.
Desheng Dash WuPublished in: J. Oper. Res. Soc. (2016)
Keyphrases
- service quality
- service providers
- information systems
- customer satisfaction
- web services
- competitive advantage
- electronic commerce
- online shopping
- quality of service
- information technology
- call center
- user satisfaction
- competitive environment
- information quality
- cloud computing
- end users
- job satisfaction
- decision making
- business process
- data management
- database