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Analytics for understanding customer behavior in the energy and utility industry.
Younghun Kim
Aleksandr Y. Aravkin
Hongliang Fei
A. Zondervan
M. Wolf
Published in:
IBM J. Res. Dev. (2016)
Keyphrases
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customer behavior
customer service
customer data
transactional data
historical data
behavior patterns
customer base
predictive analytics
data management
data mining
domain specific
data sets
customer satisfaction
social media
data analysis
data streams
website
information systems