Advance Service Reservations with Heterogeneous Customers.
Clifford SteinVan-Anh TruongXinshang WangPublished in: Manag. Sci. (2020)
Keyphrases
- service providers
- customer satisfaction
- customer service
- single server queue
- waiting times
- service systems
- single server
- service times
- call center
- queueing model
- loosely coupled
- queue size
- customer support
- web services
- service oriented
- multi domain
- service quality
- steady state
- service requirements
- customer behavior
- online stores
- product information
- service discovery
- markov chain
- online services
- marketing strategies
- data mining
- cost efficient
- queue length
- service composition
- marketing campaigns
- arrival process
- service rates
- supply chain
- management system
- poisson arrivals