Strategic Customer Behavior, Commitment, and Supply Chain Performance.
Xuanming SuFuqiang ZhangPublished in: Manag. Sci. (2008)
Keyphrases
- supply chain
- customer behavior
- capacity planning
- supply chain management
- decision making
- behavior patterns
- customer service
- historical data
- bullwhip effect
- inventory management
- lead time
- quantity discount
- transactional data
- supplier selection
- inventory control
- service level
- operating costs
- web logs
- log files
- domain knowledge
- revenue sharing
- knowledge management
- state space
- dynamic pricing
- cost savings
- call center
- customer satisfaction
- web pages