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Determinants of service quality and continuance intention of online services: The case of eTax.
Paul Jen-Hwa Hu
Susan A. Brown
James Y. L. Thong
Frank K. Y. Chan
Kar Yan Tam
Published in:
J. Assoc. Inf. Sci. Technol. (2009)
Keyphrases
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service quality
service providers
online services
customer satisfaction
online shopping
electronic commerce
user satisfaction
quality of service
information systems
web services
cloud computing
information quality
job satisfaction
database
rapid growth