Case Study - Automating Direct Banking Customer Service Processes with Service Oriented Architecture.
Andreas EberhardtOliver GausmannAntonia AlbaniPublished in: OTM Workshops (1) (2006)
Keyphrases
- customer service
- service oriented architecture
- case study
- business process
- service oriented
- web services
- business processes
- business process management
- process model
- customer satisfaction
- loosely coupled
- lightweight
- customer behavior
- service discovery
- model driven
- industrial automation
- service composition
- loose coupling
- semantic web services
- real world
- software development
- real time
- knowledge management
- state space
- digital campus