Linking Perceived Electronic Service Quality and Service Loyalty on the Dimensional Level: An Aspect of Multi-Channel Services.
Samar SwaidPublished in: AMCIS (2007)
Keyphrases
- service quality
- multi channel
- service providers
- user satisfaction
- customer satisfaction
- internet shopping
- single channel
- online shopping
- electronic commerce
- information quality
- quality of service
- information systems
- anti aliasing
- competitive advantage
- call center
- technology acceptance
- competitive environment
- web services
- perceived usefulness
- subjective norm
- real time
- incident management
- customer support
- wireless mesh networks
- frequency domain
- cloud computing
- databases