Understanding the Customer: What Do We Know about Requirements Elicitation?

Óscar Dieste Tubío Natalia Juristo Juzgado Forrest Shull

Published in: IEEE Softw. (2008)

Keyphrases

requirements elicitation
requirements analysis
software engineering
requirements engineering
artificial intelligence
electronic commerce
life cycle
call center
customer behavior
machine learning
knowledge base
case study
language learning
factors affecting