User satisfaction and system success: an empirical exploration of user involvement in software development.
Muneera BanoDidar ZowghiFrancesca da RiminiPublished in: Empir. Softw. Eng. (2017)
Keyphrases
- user satisfaction
- user involvement
- software development
- information systems
- software engineering
- user feedback
- perceived usefulness
- information quality
- user acceptance
- service quality
- case study
- systems analysts
- customer satisfaction
- user perceptions
- development process
- software architecture
- databases
- systems development
- data processing
- database