Customer-oriented financial service personalization.
Eugenia Y. HuangChia-Yu LinPublished in: Ind. Manag. Data Syst. (2005)
Keyphrases
- customer service
- customer satisfaction
- individual user
- service requirements
- service quality
- customer retention
- service times
- service providers
- call center
- service composition
- electronic commerce
- web services
- providing high quality
- context aware
- user preferences
- user profiling
- decision making
- risk management
- product information
- service discovery
- service oriented
- information services
- user profiles
- stock market
- stock price
- personalized services
- management system
- online stores
- customer data
- arrival process
- recommender systems
- banking industry
- point of sale