A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues.
Boris A. GalitskyMaría Paula GonzálezCarlos Iván ChesñevarPublished in: Decis. Support Syst. (2009)
Keyphrases
- similarity measure
- customer service
- graph theory
- graph mining
- automatic classification
- graph representation
- call center
- graph model
- electronic commerce
- graph partitioning
- graph theoretic
- dialogue system
- customer satisfaction
- graph matching
- graph clustering
- series parallel
- weighted graph
- neural network
- customer relationship management
- graph construction