Development of an instrument measuring user satisfaction of the human-computer interface.
John P. ChinVirginia A. DiehlKent L. NormanPublished in: CHI (1988)
Keyphrases
- user satisfaction
- human computer interface
- information systems
- human computer interaction
- information quality
- service quality
- customer satisfaction
- development process
- web search
- user friendliness
- database
- perceived usefulness
- structural equation modeling
- perceived quality
- brain wave
- user perceptions
- games based learning