Creating a System of Computer Measurements to Assure Quality Service Levels to Clients and Users.

Gregory V. Caliri

Published in: Int. CMG Conference (1992)

Keyphrases

service level
computer users
end users
user satisfaction
high quality
supply chain
user interaction
multiple users
user interface
collaborative filtering
service systems
user profiles
service requirements
data mining
total cost
lead time
random variables
recommender systems
decision making