From compliance to business success: improving outsourcing service controls by adopting external regulatory requirements.
Miklós BiróCsilla DeákJános IvanyosRichard MessnarzPublished in: Softw. Process. Improv. Pract. (2006)
Keyphrases
- regulatory requirements
- service providers
- safety critical
- business process
- information systems
- sql server
- business intelligence
- customer support
- project management
- service delivery
- web services
- business processes
- medical devices
- service quality
- customer service
- information technology
- formal methods
- support systems
- decision making
- data mining
- cloud computing
- business activities
- management system
- embedded systems
- databases
- user interface
- database
- end users
- low cost