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Features Related to Patient Portal User Satisfaction: N-Gram-Based Analysis of Users' Feedback.

Mohammad Al-RamahiAbdullah WahbehCherie Noteboom
Published in: SIGMIS-CPR (2018)
Keyphrases
  • user satisfaction
  • user engagement
  • user feedback
  • feedback mechanisms
  • information systems
  • customer satisfaction
  • web portal
  • structural equation modeling
  • user interface
  • user profiles
  • service quality