Development and evaluation of an RFID-based e-restaurant system for customer-centric service.

Tan-Hsu Tan Ching-Su Chang

Published in: Expert Syst. Appl. (2010)

Keyphrases

formative evaluation
software engineering
customer satisfaction
customer service
service provisioning
case study
electronic commerce
supply chain
service composition
web services
low cost
data collection
design process
call center
service requirements