Public websites and human-computer interaction: an empirical study of measurement of website quality and user satisfaction.
Hanne SørumKim Normann AndersenRavi VatrapuPublished in: Behav. Inf. Technol. (2012)
Keyphrases
- human computer interaction
- user satisfaction
- website
- perceived quality
- information quality
- information systems
- service quality
- user interface
- quality attributes
- human computer
- perceived usefulness
- human computer interface
- customer satisfaction
- web content
- gesture recognition
- web pages
- eye tracking
- ubiquitous computing and ambient intelligence
- user perceptions
- structural equation modeling
- interaction design
- hand gestures
- user interface design
- human factors
- web users
- multimodal interfaces
- objective measures
- website design
- artificial intelligence
- web navigation
- affective computing
- information processing systems
- user experience
- interface design