Identifying the Service Quality for a B2B Cross-Border E-Commerce Platform.
Shu-Chun HoWei-Li ChuangPublished in: AMCIS (2020)
Keyphrases
- service quality
- electronic commerce
- cross border
- customer satisfaction
- real time
- competitive advantage
- information quality
- call center
- electronic markets
- customer loyalty
- online shopping
- government services
- incident management
- competitive environment
- service providers
- electronic business
- business models
- public administration
- public sector
- case study