Service quality evaluation and service improvement using online reviews: A framework combining deep learning with a hierarchical service quality model.
Xin-Xin LiuZhen-Yu ChenPublished in: Electron. Commer. Res. Appl. (2022)
Keyphrases
- service quality
- service providers
- deep learning
- customer satisfaction
- quality evaluation
- probabilistic model
- evaluation model
- information systems
- image segmentation
- user satisfaction
- web services
- information retrieval
- feature space
- expert systems
- active learning
- machine learning
- electronic commerce
- quality of service
- computer vision