Doing Business with Strangers: Reputation in Online Service Marketplaces.
Antonio MorenoChristian TerwieschPublished in: Inf. Syst. Res. (2014)
Keyphrases
- online services
- electronic marketplaces
- telecommunications industry
- reputation management
- web services
- online learning
- enterprise systems
- business owners
- service delivery
- trust relationships
- service providers
- business intelligence
- online stores
- service management
- business processes
- internet enabled
- information systems
- data mining
- electronic commerce
- marketing campaigns
- service provision
- management system
- e government
- reputation mechanisms
- business process
- service oriented
- business models
- mission critical
- service quality
- customer service
- internet technology
- loosely coupled
- business applications
- electronic business
- service discovery
- small and medium sized
- business rules