Model Concept to Determine the Optimal Maturity of IT Service Management Processes.

Jan-Helge Deutscher Carsten Felden

Published in: ACIS-ICIS (2009)

Keyphrases

simulation model
computational model
knowledge base
conceptual model
data sets
neural network
decision trees
probability distribution
management system
context aware
theoretical analysis
mathematical model
computational models
formal model
parameter values