Customer-based innovation of knowledge e-services: the importance of after-innovation.
Jon SundboPublished in: Int. J. Serv. Technol. Manag. (2008)
Keyphrases
- knowledge management
- intellectual capital
- organizational learning
- case study
- customer service
- domain knowledge
- knowledge creation
- technology transfer
- web services
- service oriented
- knowledge resources
- knowledge acquisition
- information resources
- service providers
- technological innovation
- exchange information
- technological innovations
- internet usage
- data mining
- agent technology
- knowledge transfer
- computing environments
- knowledge sharing
- design process
- context aware
- knowledge representation
- expert systems
- metadata
- knowledge base