Information technologies' services and loyal customers: a synthesis of findings from the Hellenic market.
John MylonakisPublished in: Int. J. Inf. Technol. Manag. (2005)
Keyphrases
- business opportunities
- service providers
- information technology
- market segments
- information goods
- information society
- customer service
- customer relationship management
- business activities
- digital goods
- data mining services
- cost efficient
- business models
- mobile services
- network effects
- case study
- service quality
- customer satisfaction
- customer data
- business environment
- customer demand
- end users
- service oriented
- service composition
- web services
- researchers and practitioners
- open university
- service systems
- business partners
- potential customers
- customer retention
- market share
- context aware
- information and communication technologies
- mobile payment
- stock market
- conference on artificial intelligence
- supply chain
- computational intelligence
- customer base
- electricity markets
- information systems
- data mining