Lessons Learnt Working with Performance Data in Call Centres.

Tommaso Colombino Benjamin V. Hanrahan Stefania Castellani

Published in: COOP (2014)

Keyphrases

computer systems
data processing
real world
high quality
prior knowledge
database
original data
data sources
complex data
raw data
experimental data
small number
knowledge discovery
data points
database systems
case study
web services
machine learning
databases
real time