Service Expansion of Product Firms in the Information Technology Industry: An Empirical Study.
Shu HanJason Nicholas KuruzovichT. RavichandranPublished in: J. Manag. Inf. Syst. (2013)
Keyphrases
- information technology
- competitive market
- manufacturing companies
- technological innovation
- product information
- web services
- information systems
- business management
- product development
- global economy
- resource based view
- lifecycle management
- business environment
- telecommunications industry
- coming years
- financial services
- service quality
- competitive environment
- point of sale
- software industry
- service discovery
- information technology infrastructure
- product design
- south africa
- network effects
- small businesses
- business activities
- service oriented
- high tech
- service providers
- life cycle
- researchers and practitioners
- service composition
- challenges facing
- product quality
- production cost
- strategic decisions
- customer support
- economic development
- economic impact
- case study