Understanding forced adoption of self-service technology: the impacts of users' psychological reactance.
Wenting FengRungting TuTim LuZhimin ZhouPublished in: Behav. Inf. Technol. (2019)
Keyphrases
- early adopters
- sensemaking
- user participation
- technology adoption
- user interface
- recommender systems
- end users
- information technology
- user interaction
- rapid development
- case study
- widespread adoption
- user acceptance
- future development
- social influence
- information seeking
- user experience
- cost effective
- multiple users
- data processing
- web portal
- desktop computers
- business intelligence
- e government
- social media
- working environment
- information systems
- cognitive effort