Implementing Continuous Customer Care: First-Hand Experiences from an Industrial Setting.

Aapo Koski Kati Kuusinen Sampo Suonsyrjä Tommi Mikkonen

Published in: SEAA (2016)

Keyphrases

case study
electronic commerce
long term
technology transfer
efficient implementation
database
social networks
industrial environment
industrial applications
customer relationship management
quality improvement
medical care
learning from experience