Development of Collaborative Customer Service Officer Knowledge Sharing System (CCSOKSS).
Bolanle F. OladejoOyinlola OdetoyePublished in: AFRICOMM (2017)
Keyphrases
- knowledge sharing
- customer service
- knowledge management
- knowledge creation
- information exchange
- knowledge transfer
- sharing knowledge
- e learning
- learning community
- business strategy
- knowledge management systems
- organizational learning
- information sharing
- software engineering
- knowledge exchange
- customer satisfaction
- tacit knowledge
- educational process
- decision making
- case study
- governmental organizations
- call center
- multi agent systems
- multi agent
- customer knowledge